Cancellation & Refund Policy

1. 1.1
   Orders awaiting payment. If you leave checkout without paying, nothing is charged. The items are held for about 30 minutes and then released, and the unpaid order is cancelled.
2. 1.2
   Paid orders not yet dispatched. You can cancel a paid order at any time before it is dispatched. We refund the full amount you paid, including any shipping charge.
3. 1.3
   To ask for a cancellation, use our contact form (choose “Order”) or email us with your order number as soon as possible. A cancellation is complete only when we confirm it.
4. 1.4
   Dispatched or delivered orders can't be cancelled. If the item is eligible, you can return it as described below.
5. 1.5
   We do not charge a cancellation fee. If we have to cancel your order ourselves — for example because an item is unavailable — we refund the full amount you paid.

If your order arrives damaged or defective, if you receive the wrong item, if something is missing, or if the item is significantly different from its description, you are entitled to a remedy. These items are always covered, whatever else this policy says.

1. 2.1
   Please tell us within 2 days of delivery, so we can raise a claim with the courier while the details are fresh. This is a request to help us act quickly — it does not take away any right you have under the law.
2. 2.2
   Include your order number and a short description. Photos of the item, the outer packaging and the shipping label help us resolve things faster. If the outer box is visibly damaged at delivery, you may note this with the courier or refuse the parcel.
3. 2.3
   If the item needs to come back to us, we arrange the collection or tell you how to send it, at no cost to you.
4. 2.4
   You can choose a replacement (if the item is in stock) or a full refund of the price you paid for it, including the shipping charge if the whole order is affected.

You can return eligible items within 7 days of delivery if you change your mind.

1. 3.1
   Items must be unused, in their original condition and packaging, with any tags or inserts.
2. 3.2
   Items that can't be returned for a change of mind: Custom or made-to-order pieces, candles once used. These items are still covered if they arrive damaged, defective or incorrect.
3. 3.3
   We arrange and pay for the return shipping.
4. 3.4
   When the return is approved, we refund the price you paid for the item; the original shipping charge is not refunded.

1. Contact us through the contact form (choose “Return or refund”) or by email, with your order number, the item, and the reason.
2. We reply with the next steps, including how the item should be packed and sent or collected. Please don't send anything back before we reply.
3. When the item reaches us, we inspect it within 3 working days and tell you whether the return is approved. If we can't approve it, we explain why.
4. Approved refunds are processed as described below.

Replacements are offered for damaged, defective or incorrect items, subject to stock (see section 2). For change-of-mind returns we can also exchange an item for a different product or size, subject to stock; any difference in price is charged or refunded.

1. 6.1
   Amount. We refund what you actually paid for the item — after any discount, and including the GST you paid on it. We confirm the amount when we approve the refund.
2. 6.2
   Method. Refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay. We can't refund to a different account.
3. 6.3
   Timing. We start the refund within 7 working days of approving it. Razorpay then processes it, and the time for the money to reach you depends on your bank or payment provider — typically a few working days, and sometimes longer for cards. We email you when the refund is processed.
4. 6.4
   If you haven't received a refund within a reasonable time after we confirmed it, please contact us and we will check its status with Razorpay.

1. 7.1
   Payment failed. No order is confirmed. If money left your account for a failed payment, your bank or payment provider normally reverses it automatically within a few working days.
2. 7.2
   Money debited but the order shows as unpaid. Contact us with your order number. We check the payment with Razorpay: if it was received, we confirm your order; if the item is no longer available, we refund the full amount.
3. 7.3
   Charged twice for the same order. We refund the extra payment in full once we have confirmed it with Razorpay.

For anything to do with a cancellation, return or refund, please include your order number so we can help quickly.

This policy forms part of our Terms & Conditions. It doesn't affect your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.