Privacy Policy

eikora.in is operated by AMAYRA DESIGNS (“Eikora”, “we”, “us”), which decides how and why your personal information is used. Contact details are in section 12.

1. 2.1
   When you place an order: your name, email address, phone number, delivery and billing addresses, your GSTIN if you choose to give one, any order notes, and the details of what you bought and paid.
2. 2.2
   When you create an account: your name, email address and password, and — if you add them — your phone number, saved addresses and email preferences. Your password is handled by our authentication provider and is never stored in readable form.
3. 2.3
   When you pay: payments are made on Razorpay's secure checkout. We receive the payment reference, amount, status and the type of method used (for example, card or UPI). We never receive or store your full card number, CVV, UPI PIN or banking passwords.
4. 2.4
   When you contact us: your name, email address, phone number and order number if you give them, and your message.
5. 2.5
   When you join our mailing list: your email address and a record of your consent (the wording you agreed to and when).
6. 2.6
   When you browse: the technical information every website receives, such as your IP address, browser type and the pages requested. We use your IP address briefly to protect forms from abuse. Our hosting provider may keep standard server logs for security and troubleshooting.

We use only the cookies the store needs to work:

• Cart cookie — remembers your shopping bag for up to 30 days. It contains a random identifier, not personal details.
• Sign-in cookies — keep you signed in to your account. They are set only when you sign in.

We don't currently use analytics, advertising or social-media tracking cookies or pixels. If we add any, we will update this policy first. Razorpay's checkout window may use its own cookies to process your payment securely; these are covered by Razorpay's privacy policy.

You can block or delete cookies in your browser settings, but the cart and sign-in won't work without them.

• To process, pack, deliver and support your orders, including payment verification, refunds and returns.
• To send messages about your order and account, such as order confirmations, shipping updates, refund updates and password resets.
• To reply to your questions and complaints.
• To keep the store secure and prevent fraud and misuse.
• To keep the records that tax and accounting laws require, such as invoices.
• To send newsletters and offers — only if you have opted in, and only until you opt out.

We share personal information only with service providers who help us run the store, and only what each one needs:

• Razorpay — to process payments and refunds.
• Supabase — our database, sign-in and file storage provider.
• Hostinger — hosts the website.
• Resend — sends order and account emails.
• Courier partners — receive your name, phone number and delivery address to deliver your order.

We may also disclose information when the law requires it, to a government authority with lawful authority to ask, or to protect our rights, our customers or the public. Some of our providers may store or process data outside India. We don't sell or rent your personal information.

• The website is served only over encrypted HTTPS connections.
• Payment details are entered directly with Razorpay and never pass through our servers.
• Access to customer information is limited to staff who need it, and every database table has access rules so customers can see only their own data.
• No system is completely secure. If a breach affecting your personal information occurs, we will act promptly and notify you and the authorities where the law requires.

• Account details are kept while your account is open.
• Order and invoice records are kept for as long as tax and accounting laws require, even if you close your account.
• Messages sent through the contact form are kept as long as needed to resolve them and keep a record of our response.
• Mailing-list details, including the record of your consent, are kept until you unsubscribe or ask us to delete them.

1. 8.1
   Access and correction. You can see and update your details and addresses under Account. You can also ask us for a summary of the personal information we hold about you, or to correct it.
2. 8.2
   Deletion. You can request deletion of your account under Account → Delete account. Once any open orders or refunds are complete, we delete your sign-in, profile, saved addresses and mailing-list entry. Past orders are kept for legal and tax reasons, with your name, email, phone number and street address removed; the city, state, pincode and any GSTIN remain on those tax records.
3. 8.3
   Withdrawing consent. Where we rely on your consent — for example, for marketing emails — you can withdraw it at any time. Withdrawing doesn't affect anything we did before.
4. 8.4
   Complaints. You can raise a privacy concern with our Grievance Officer (section 12).

We handle personal information in line with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 as its provisions come into force. To make a request, use the contact form (choose “Privacy request”) or email support@eikora.in. We may need to confirm your identity first.

We send newsletters only if you tick the box to join our mailing list or opt in on your account. Signed-in customers can switch marketing emails off at any time under Account. Anyone can ask to be unsubscribed through the contact form. Order and account emails are not marketing and are sent whatever your preference.

Our store is intended for adults. We don't knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe a child has given us personal information, please contact us and we will delete it.

We may update this policy when our practices or the law change. The effective date at the top of the page shows when it last changed.

For privacy questions or requests, contact us at support@eikora.in or through the contact form. You can also write to our Grievance Officer: