Shipping & Delivery Policy

We deliver within India only. We don't currently ship internationally. Serviceable pincodes across India

Enter your pincode at checkout to see whether we deliver there. If we can't, checkout tells you before you pay.

1. 2.1
   Processing starts once your payment is confirmed. Usually dispatched within 2 working days.
2. 2.2
   If an item will take longer to prepare than expected, we will contact you with an updated estimate. You may then cancel the undelivered item for a full refund.

1. 3.1
   We send orders through third-party courier partners. Transit time: 3–7 working days after dispatch.
2. 3.2
   Delivery dates are estimates, not guarantees. Remote locations can take longer.
3. 3.3
   The courier may call you to arrange delivery, so please give a phone number you will answer.

The shipping charge is worked out from your delivery pincode and order value, and is shown at checkout as a separate line before you pay. Standard shipping is ₹120 per order. Orders of ₹2,000 or more (after discounts) ship free. Free-shipping offer codes, when available, are applied at checkout. We never add shipping charges after you have paid.

When your order is dispatched, we email you the courier's name and, where available, the tracking number and a tracking link. If you have an account, you can also see the status under Account → Orders. If you checked out without an account, contact us with your order number for an update.

1. 6.1
   Please give a full address with house or flat number, street, landmark, city, state, a correct 6-digit pincode and a reachable phone number.
2. 6.2
   If you notice a mistake, contact us straight away. We can change the address only before the order is dispatched.
3. 6.3
   We are not responsible for a delay or non-delivery caused by an incorrect or incomplete address given at checkout.

If the courier can't deliver — for example because nobody is available or the phone isn't answered — they may try again or contact you. If the parcel is returned to us, we will contact you to arrange re-delivery or a refund.

refunds for parcels returned to you

Deliveries can be delayed by courier network issues, weather, festivals, strikes, local restrictions or other events outside our control. We will keep you informed and help chase the courier. If your order hasn't arrived well after its estimated delivery date, please contact us — we will investigate and, if the parcel is lost, send a replacement or refund you in full.

Please check your parcel when it arrives. If the outer packaging is clearly damaged or tampered with, you may note this with the courier or refuse the delivery.

If an item is damaged or something is missing, please tell us within 2 days of delivery, with your order number and, if you can, photos of the item, the packaging and the shipping label. We will replace the item or refund what you paid for it, as set out in our Cancellation & Refund Policy.

Large or fragile pieces may need extra handling.

Packing, extra time, or delivery limits for big pieces

Contact us with your order number and we will check with the courier for you.